Booking & Cancellation Policy



We hold your appointments just for you and ask that if you must cancel or reschedule any appointment that you please provide us with at least 48 hour notice.  This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do of course understand that unavoidable issues come up and will do our best to work with you in case of an emergency.

Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time.  Here is our general breakdown of cancellation fees:

  • Less than 48 hours notice will result in a charge equal to 30% of your reserved appointment(s)
  • ‘NO SHOWS’ will be charged 50% of reserved appointment(s) price.
  • The 48 hour period includes all salon closed days. (Including bank holidays and Sundays)
  • Please use our booking system to make any changes to your appointments, it is available to use 24 hours a day, 7 days a week.

As a courtesy, we do contact you via text & email to confirm the date and time of your appointment 72 and 48 hours prior to your visit to TRIO. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. However, if you are late it can affect the remainder of our teams’ day by delaying them for their next bookings.

For this reason, we have set a few general ground rules for such situations.

  • Clients will generally be allowed a 5 minute grace period.  After that time, we will call to check you are on your way. If you are able to make it in time for your entire treatment to be completed, great!  If not, you may have to reschedule part or all of your treatment(s). This will allow us to continue to to our allocated time slots for the next client and ensure we are able to thoroughly clean between appointments.
  • Please always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. 

Again, please remember that your appointments are reserved for you and only you. If you do not use your appointment slot then it is revenue lost. We really appreciate your business and adherence with our policies.


All offers, promotions and packages are subject to the following terms and conditions.

See individual promotions for details.

Refunds on promotions and packages sold are not available unless certified medical reasons exist that the treatment cannot be carried out. 

Should for any reason outside of a medical one you wish to stop your treatment plan then you may redeem the remaining value of treatment plan/package purchased for any other treatments.

Promotions are sold as a maximum of 1 per person, You may also buy another promotion as a gift.

Promotions/Packages are sold as part of a treatment plan and will expire if a 3 month period or longer has elapsed between treatments. It is very important to follow your treatment schedule as the treatment results will be be affected.

Thank you for reading through our booking and cancellation policies.